There may be times when you need to return your in-store or online purchase. Our Returns Policy is designed to assist you in returning your product. We would like to remind you that the benefits given by our Returns Policy are in addition to other rights and remedies you may have under Australian or New Zealand consumer law.

Product Assessment:Product Assessment: We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or their repair agent for assessment, such as:

• Bicycles
• Sound, electrical and motor driven products
• Compressors
• Power tools; and
• Customer orders - non store stock items

Liaise with the manufacturer: For some product assessments you may have the option to liaise directly with the manufacturer, or their repair agent. Our store team members can provide you with the relevant manufacturer contact details. Products assessed as having a minor fault will be repaired by the manufacturer and returned to you within a reasonable time. We offer a refund or replacement if the product is assessed as having a major failure.

How long do you have to claim? Consumer guarantees under the Australian Consumer Law and New Zealand Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels. Our Store Managers can assist you with further information about the warranty period for the product you return.

Expenses: Any expenses relating to the return of your product to store will normally have to be paid by you. For online store purchases, we will pay for return freight for any product assessed as having a major failure.

Exclusions: In some cases, a refund, replacement, or repair may not be offered if you:

• Substantially modify the product
• Misuse the product contrary to user instructions or packaging labels
• Simply change your mind

Certain products are excluded under our Returns Policy unless they are faulty, these include:

• Tailor made customer orders (seat covers, dash mats and floor mats)
• Storage discs (CD's and DVD's)

Your rights under the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Your rights under the New Zealand Consumer Law: This Returns Policy is in addition to the conditions and guarantees which are mandatory as implied by the Consumer Guarantees Act 1993 (NZ).

Supercheap s unable to offer exchanges on items returned via mail to our online store. If an exchange is required, please visit your nearest Supercheap store.

Alternatively, return your item for a refund and place a new order for the correct size and/or colour.

In the event you receive an item that differs from what you have ordered, please contact our Customer Care Centre on Webchat or for urgent inquiries to our Contact Us page. We can investigate further and advise the quickest way to have it resolved.

You may return online purchases to your nearest Supercheap store. To complete a return in store successfully, we request that you:

• Show your receipt or proof of purchase
• Try to return the product in the same condition as it was purchased (including manuals, accessories, and packaging).
• Provide us with any extra information we may need to process your return.

As some of our stores are impacted by COVID-19 restrictions, you can check our Store Locator for all store locations and their trading status. If the store is temporarily closed, follow the contact free returns & exchange process.

We've teamed up with Australia Post to make returns even easier, offering you free returns for parcels under 20kg and 110cm at over 20,000 convenient locations throughout Australia. Note Dangerous Goods can not be returned via this service.

1. Select your state below to direct you to the relevant Australia Post returns portal to start the process;

2. Complete the form, ensuring you include the 10 digit order ID

4. Print out the shipping label and attach

5. Drop your parcel to your selected drop off point.

It's that easy!

The SCA team are now able to process contact free refunds on-site in lockdown areas. Customers are advised to give their local store a quick call to organise their refund or exchange prior to arrival.

Refunds may be issued via Giftcard or contact free EFTPOS only. No cash refunds can be completed. Social distancing measures will be in place and must be followed at all times. If you would like to exchange your product for a higher priced item, the additional cost may be paid via contact free payment. However, any additional purchase not part of the original exchange will need to be made using the usual online Click & Collect process. The store will remain closed for regular trading.

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less. Once the return has been approved, it takes 1-2 days for the refund to be made by Supercheap Auto to your financial institution (for example your credit card provider).

For parcels over 20kg that were ordered online, please contact the Customer Care Centre to arrange a courier pickup. You can contact us via webchat or email and a consultant will arrange the return for you. Please note that you will need your original 10 digit order ID.

Example: 0SCA000123. You can find this number on your order or shipping confirmation email or on your invoice.

For safety reasons, please contact your nearest local Supercheap Auto store before returning any bulky or fuel operated products, such as:

• Engine Cranes
• Gas Cylinders
• Generators
• Line Trimmers

Item(s) purchased in store must be returned to a Supercheap Auto store and cannot be returned online. This includes products that carry a manufacturer’s warranty.

To complete a return in store successfully, we request that you:

• Show your receipt or proof of purchase
• Try to return the product in the same condition as it was purchased (including manuals, accessories, and packaging).
• Provide us with any extra information we may need to process your return.

As some of our stores are impacted by COVID-19 restrictions, you can check our Store Locator for all store locations and their trading status. If the store is temporarily closed, follow the contact free returns & exchange process.

To complete your return in store, we prefer that you:

• Show your receipt or other proof of purchase at the front desk (e.g. bank statement / transaction history)
• Return the product in the same condition as it was purchased (including manuals, accessories, tags attached and or original packaging)
• To reduce the risk of fraud, all purchases made on a debit/credit card will be credited back to the original card used. Please have your card with you.

If you don’t have a receipt, we ask for your photo identification showing your name, address, and signature.

You can help us determine proof of purchase by providing a Bank Statement or similar.

Consumer guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels.

Our Store Managers can assist you with further information about the warranty period for the product you return.